Privacy policy

Privacy Policy
Effective Date: May 23, 2026 

Biotex Life Solutions Private Limited (“we”, “our”, or “us”) operates the primary corporate website https://biotexlife.com and the transactional e-commerce store https://biotexlife.com (collectively, the “Site”). This document outlines our data protection practices, detailing how we collect, use, process, and secure your personal information when you browse our website, interact with our services, or make a purchase from our store.

1. Personal Information We Collect
When you visit the Site, we automatically collect certain data parameters about your device using standard internet technologies like cookies and web pixels. This includes your web browser version, IP address, time zone, and details on how you interact with our individual supplement product pages and wellness collections.

Additionally, when you make a purchase or attempt to complete an order through ://biotexlife.com, we collect specific Order Information from you. This includes your name, billing address, shipping address, payment information, email address, and active telephone number.

2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes processing your chosen payment method, arranging domestic logistics shipping, and providing you with direct transaction invoices and order confirmation receipts. Additionally, we utilize this information to communicate with you, scan our orders for potential risk or system fraud, and provide you with targeted information or marketing updates related to our wellness formulations.

We use the Device Information to monitor platform stability, improve site loading speeds, and perform overall user experience optimization across our root domain and subdomains.

3. Sharing Your Personal Information
We share your Personal Information with trusted third-party cloud infrastructure partners to help us operate efficiently. We use Shopify to power our transactional e-commerce store infrastructure. We also use Google Analytics to help us analyze how our customers interact with the website to improve our catalog listings. Finally, we may share your information to comply with applicable legal frameworks, respond to lawful subpoenas, or protect our explicit corporate rights under regional regulations.

4. Data Retention and Safety
When you place a transaction order through ://biotexlife.com, we will retain your billing and order records within our secure databases for general ledger accounting unless and until you ask us to permanently erase this information from our systems.

5. Minors
The Site is not intended for use by individuals under the age of 18. We do not knowingly capture, request, or process personal data from children.

6. Contact Us and Compliance Officer
For more information about our privacy systems, or if you wish to file a customer grievance or data removal request, please contact our compliance department via email at info@biotex.in or by official mail using the coordinates provided below:

Biotex Life Solutions Private Limited
Attn: Privacy Compliance Officer
Plot No. 34, Bhavana Enclave-3, New Bowenpally, Balanagar,
Hyderabad, Telangana, India - 500011.